Daily PPC management – An easy way of keeping up

Managing multiple PPC accounts can be a real pain sometimes. You make a change, and another, and another. And before you know it, it’s a week later and you can’t remember what to check up on! Sure, you can check the change history (if the platform has it), figure out your rationale and then check up on what happened since. But that’s not perfect, your rationale could be different from last week, or it may be more than just one week…

Post it notes - Nope!

What you need to do is after you’ve made a change, schedule in a task to check up on what effect it has had. But the question is where to do all of this!

  • Outlook – Nope! The clutter will obstruct any meetings you may have
  • Post it notes – Nope! Haven’t you seen Bruce Almighty?
  • Notepad – Nope! Too hard to manage and you’ll fill it up quick
  • Project Management Software – Nope! Too much for a simple need of scheduling.

The solution that works for me
Remember the Milk LogoWhat I’ve found works is the simple reminder web tool called Remember the Milk (RTM for short).

The interface is clean and simple and once you get into the groove of using it, you’ll wonder how you managed before.

To summarise, these are the features I’ve found great.

  • Lists - To organise your tasks. I do these by or areas of work (Web, admin, ppc, seo, etc). But you can do it by client
  • Priorities - You can mark each task as different priority, to push it up the list.
  • Repeating tasks – Useful for marking when to create regular client reports
  • Shared Tasks/Lists – So you can collaborate with others, or give viewing permissions to higher up people
  • Sending tasks to others – If you are away, you can send tasks to your colleagues to complete
  • Many ways to access your lists – There’s an iphone, android and ipad app and integration for calendar software.
  • Notifications – The day a task is due, you receive a summary email detailing what you need to do.
  • Quick and Easy to use – When creating a task, you can just enter “Next week” or “every 7 days” instead of choosing from a dropdown, date picker or another restrictive method.

Generally my work flow is as follows:

  1. Make PPC change
  2. Go into RTM, create and schedule a task
  3. Add in any notes, set recurrence, or priority on task
  4. Move onto something else
  5. Get notification from RTM (by email) and follow up.
  6. Rinse and repeat

If you have found other methods of keeping up with your daily management of ppc, please mention them in the comments! Always good to learn other ways of keeping on top of things.

Google News hiding other social share buttons

Today I’ve noticed that on Google news, the +1 button is shown as default.
Screenshot of Google News

But it only shows you other social shares when you expand a post.
Screenshot of Google news with other social buttons

Needless to say, Google News is a Google product, so they can do what they like to it. But users who have no idea what +1 is may miss out on sharing. It’d be nice to see the other icons as default.

Website Optimisation – Identifying what to test

If you want your website to be successful, conversion rate optimisation is crucial to success. Just half a percent increase can make a huge difference in the volume of leads your site generates, and more importantly – your ROAS. The effort-reward ratio certainly means you should put aside some time to test. I’ll be referring to multi-variate testing throughout the post. An A/B test if for when 2 pages are very different, rather than small changes on a page.

Identifying areas to test
Start off by splitting a page into sections. Each section usually has a goal such as explaining the product, how a visitor gets the product, what benefits / features a product has.

We’ll take the homepage of Graze.com as an example. Take a look at their website, try split it up in your mind and figure out what the aim of each section is.

Graze.com homepage split into sections

Fingers crossed you and I have split the homepage into 6 sections. Each are designed specifically to answer a question, or drive the visitor onto the conversion path.

  • Cyan – Points to the main areas of the site. Make note of the ‘FIRST BOX HALF PRICE’.
  • Blue – What the product does. Eat natural/healthy and have less biscuits.
  • Green – Selling points of the product. Quality, quantity, information and delivery.
  • Yellow – Call to actions. Pointing the user to essential information. What and how.
  • Red – Direct benefits of having the product.
  • Orange – Testimonials from big brands

Creating variations
Graze.com have obviously ran experiments to improve their homepage. I cannot see any sections standing out that are wishy-washy or in need of attention. But by identifying the purpose of each section, it’s easier to figure out what they have tested and what to try to test. Here are a few things you could test.

  • Cyan – Different wording like ’50% off first box’ could be tested.
  • Green – A new image about choice in your box. Choose nut-free, favourite foods, etc.
  • Yellow – As above, a different offer message could be tested. or change ‘get started now’ to ‘pick your box’
  • Red – Rotating different benefits could help.
  • Orange – The types of brands in this section could be rotated. For example, if health brands all give testimony, the product may appeal to ‘health buffs’. Or if the themes were big tech companies, it might appeal to ‘tech buffs’.

Don’t test more than your site can handle
We’ve identified the sections of a page, and what we can change. Now we need to decide how much to test at once.

The complexity of your testing will depend on how many visitors your site receives. For low volume sites, it’s best to test less variations, as it will take a while for meaningful data to accumulate. For high volume sites (greater than 1,000 visitors a day), you can happily test many aspects of a page, as within a few days you might find a winning combination.

So, what are you waiting for?

If you have any comments or questions, feel free to use the comment box!

Google AdWords: Stop the short tail from ranking over your long tail

Bidding on both Broad and exact match keywords of the same product can be a bit of a problem with the broad keywords overlapping the long tail keywords.

The situation
You have widgets broad match at £5 max CPC. You run a search query report and notice that [blue widgets] has less competition and performs well. You decide that it should be split out into a new adgroup.

You then split it out into its own adgroup, with a few variants. And because there’s less competition, the actual CPC was £2, so you’ve set the new adgroup bid to £3, thinking you’ll increase your position and hopefuly get you more conversions.

You wait a few days, and the new adgroup hasn’t performed! You run an ad diagnosis on [blue widgets] and notice that widgets is showing for the search. Historical performance and a high bid means that it has won nearly every ad auction!

The solution – Add in negatives
Add blue as a negative keyword in your initial adgroup. This’ll stop widgets from appearing in your new blue adgroup.

Feel like your missing out?
If you think that a pure exact match only adgroup isn’t giving you the keyword reach you desire, it’s time to start using Google’s Broad match modifier.

All you have to do, is add +blue +widgets into your adgroup. It’s in between phrase and broad match, but the terms can be in any order, and the actual queries have to be very close to what you’ve stated.

Google AdWord Match Types. Source: http://support.google.com/adwords/bin/answer.py?hl=en&answer=175280

If you find this post useful, or you have related comments, please leave a comment :)

Google SERPs showing 2 column comprehensive sitelinks

Just another post about something I’ve never seen before. Google appears to have included 2 columns of detailed site links, rather than single lines or the nested associated page.

Suggestions moved ‘into’ the Google SERP

Google’s testing putting the suggested search into the page, rather than floating suggestions directly below the search bar.

Google's moved the suggestions into the page

Anyone else notice anything different?

AdWords: Relative CTR for the GDN

Google have released a new metric to your Google Display Network (GDN) campaigns that’ll help you evaluate the effectiveness of your display ads.

They call it Relative CTR and here’s the summary straight from AdWords.

"Relative CTR is a measure of how your ads are performing on the Display Network compared to other advertisers' ads that are appearing on the same websites. The value in this column is obtained by dividing your CTR by the average CTR of all advertisers on the placements where your ads are shown.

Relative CTR can help you understand campaign and ad group performance if you have little or no conversion information."

Setting it to show:
You’ll find it in the columns section under ‘competitive metrics’.
Google AdWords Relative CTR

And it’ll look something like this:
Relative CTR in the interface

What do I do now?
Go take a look at the official Google documentation on relative CTR, making sure you expand the tabs near the bottom of the article. Then have a look at your campaigns and see what needs attention. If its got a relative CTR of less than 1, then it may be time to experiment with AdWords Campaign Experiments (ACE).

Thank you for reading
Nathan

A/B Tests: Not sure which is performing better?

Often on low traffic sites, you’ll be waiting quite a long time for a split test to show good results. And by the time you get a decent level of numbers, will the trend have changed?

So it’s time to stop looking at just visitors and conversions and have a look at the other metrics available to you.

So, if one of your experiments is looking a little like this:
Website Optimiser Variations View

Its time to start looking at this:
Google Analytics Content Performance

So, have both open, set Analytics to the date range that matches the start/end of the experiment and start comparing performance.

Average time on page
Which page are users staying on the longest? If a variation’s time on page is significantly higher, is the content better structured, better wrote or cleaner? A higher time on page is a positive degree of engagement.

Bounce Rate
How many people came to your site, didn’t like the first thing they saw and then run out crying. This is a clear cut way of seeing which variation people marmited. A lower bounce rate meant people like what they saw, and stuck around because of that. Lower bounce rate is a positive degree of engagement.

Exit Rate
Depending on the purpose of your site, this is either a good or a bad thing.

If the experiment page is meant to be the last page people see on your site, like a page that encourages the user to click on external links, then a high exit rate might be exactly what you want.

If the experiment page needs to keep the visitor on your site, then a lower exit rate might be what you want to see.

Segment Cross Contamination
Sometimes you will need to dig deeper and further segment the visitors who partook in the experiment. Have a look and see how the following segments compare:

  • New vs Returning visitors
  • Paid vs non paid visitors
  • Direct, Referral and Search Traffic

Statistical Significance
Avinash Kaushik has a great article on applying statistical significance in A/B testing. I’d advise you to read it!

Any questions or comments, put it below!
Thank you for reading.

Adwords: Forget Position Preference, Automated Rules are the way to go!

Google announced earlier this month that they’re retiring the position preference feature in AdWords.

That leaves users who rely on position preference to seek other means of lingering around a position. But Google have made a solution ready to use called Automated Rules which can be found alongside the actionbar in the AdWords web interface.

AdWords Action Bar

Just click on automate then navigate to the action you require. Each tab has something slightly different, the campaign tab mentions changing daily budget where as the keyword tab mentions changing bids.

How to maintain ad position using rules
To maintain your ad position you’ll need to create two rules. One rule to raise the bids if a position lowers below your liking and another rule to lower bids if a position increases above your liking. You can either place the rules on an adgroup level, if all your keywords are using the default bid, or on a keyword level.

So, go into the adgroup or keyword tab, click the automate dropdown and go to ‘Change max CPC bids when…’. You’ll be then presented with:

Your given parameters to set for a rule to run at a regular interval that you set.

  • Automatic Action – This what you want to happen if parameters are met. You can have it decrease/increase the bid by a percentage or a specific value of currency. You can set an optional minimum/maximum bid, dictating that the rule should not to set a bid outside this.
  • Requirements – This is what needs to happen for your automatic action to kick in. You can add multiple requirements to tailor your rule.
  • Frequency – This is how often your rule will run and what date range to pick the data from.

Rule 1: To increase the bid to try get ads at position 3 or higher

Rule 2: To decrease the bid to try get ads at position 1.5 or lower

Questions? Leave ‘em in the comments box below!

Google purchase BeatThatQuote.com for £37m

Today BeatThatQuote.com announced on their website that Google has bought them for £37.7m. Announcement below.

BeatThatQuote.com today was sold to Google for GBP37.7 million. We think this deal is a tremendous opportunity for our company to develop new and innovative options for personal finance in the UK.

Our team is excited about becoming a part of Google. We look forward to working with their engineers to create new tools making it easier for consumers to choose the right financial products. We think we can offer more transparency and better pricing information than existing online offerings.
We are confident that by combining BeatThatQuote.com’s expertise in UK financial products with Google’s technology, we’ll accelerate innovation in this field, benefiting consumers and the companies offering these products. We plan to keep working with our current partners and look forward to working with new ones, too.

John Paleomylites
Managing Director

So, what would Google do with a price comparison site?
Google already compares product prices on its shopping pages, so this recent acquisition points to tighter integration with service comparison.

Will Google store your quotes in your account, helping you to manage your finances? Hopefuly we’ll see soon!

I for one have never heard of BeatThatQuote before writing this post, probably because I haven’t been annoyed by an advert that sings.